LAST UPDATE: 2009-03-22
1.
Objective and Scope
of Policy
RentAResource Inc. (“RentAResource Inc.”) is committed to
protecting your privacy. The following
policy describes how we collect, store, use and distribute information about our
website users.
Our goal is to collect, use and disclose only that information reasonably required
to enable us to provide the particular product or service that you have requested,
to maintain our customer/visitor lists and/or to respond to your inquiries or feedback.
If you have provided us with contact information, we will maintain the confidentiality
of your contact information and use it only for the purposes for which we have collected
it, unless you agree that we may disclose it to other third parties (subject to
the exclusions we have listed below).
2. Acceptance
of Terms
By using RentAResource Inc.’s website, you consent to the collection and use by
RentAResource Inc. of Personal Information as described in this Privacy Policy.
3.
Collection of Information
Two types of information may be collected on the RentAResource Inc. website: Personal
Information and Non-Personal Information.
"Personal Information" is personally identifiable information,
such as your name, address, e-mail address, credit card information, birth date
and gender. At the time of collection
we will set out clearly the information that we are collecting and the purposes
for which we will use it. It is always
your choice whether or not to provide Personal Information.
If you choose not to provide requested Personal Information, you will not
be able to use certain features of the website and you will not be able to engage
in transactions through the website.
The following is a list of the means by which RentAResource Inc. may collect Personal
Information on this website:
- Communications from you;
- Information downloads
- Product downloads
- Purchases;
- Customer support;
- Registration of products; and
- Surveys
We also may receive Personal Information from our business partners and other third
parties, provided that such third parties confirm to us that you have permitted
them to share such information.
"Non-Personal Information" is information of an anonymous
nature, such as an Internet Protocol Address (IP Address), the domain used to access
the RentAResource Inc. website, and the type and version of browser or operating
system being used. Aggregate information,
such as demographic statistics of our users (e.g. average age or geographical allocation
of our users), number of visitors, what pages users access or visit, average time
spent on this website, and information volunteered by the user, such as survey information,
is also considered Non-Personal Information.
Business contact information such as the name, title, business address, e-mail
address, or telephone number of a business or professional person or an employee
of an organization is not considered Personal Information.
Non-Personal Information is collected or derived by us in the course of operating
this website. For example, our web
servers may automatically collect Non-Personal Information which is provided through
your browser or stored on a Cookie when you choose to visit the RentAResource Inc.
website.
“Cookies” are used by RentAResource Inc. to track content usage and
traffic on this website. A cookie is
a feature of your web browser that consists of a text file that is placed on your
hard disk by a webpage server. RentAResource
Inc. uses cookies to help it compile aggregate statistics about usage of this website,
such as how many users visit the website, how long users spend viewing the website,
and what pages are viewed most often.
This information is used to improve the content of the website.
You can set your browser to notify you when you are sent a cookie.
This gives you the chance to decide whether or not to accept it.
If you disable cookies however, you may not be able to take advantage of
all the features of this website.
4.
Use of Information
RentAResource Inc. collects information only for the following purposes:
§ To contact
and correspond with you;
§ To understand
your needs and develop and recommend suitable products and services;
§ To process
transactions and payments;
§ To facilitate
and enhance your use of the website; and
§ To meet legal
and regulatory requirements.
Your Personal Information will not be used for any other purpose without your consent.
Please be assured that we will not actively collect personally identifiable user
information for the purpose of sale or marketing in a way that specifically identifies
the individual. In other words, we
do not sell customer lists.
To properly process your online order, you may be directed to a third party credit
card processing website. The privacy
policies of these third parties are not under our control and may differ from ours. If you have any doubts about the privacy
of the information you are providing on another website, we recommend that you contact
that website directly for more information and review its privacy policy.
5.
Disclosure of Information
RentAResource Inc. will not transfer Personal Information to third parties, except
for our business partners who have agreed to comply with legally required privacy
standards, and who will use the information only for the purposes disclosed at the
time of collection or for a use consistent with that purpose.
Such business partners may include:
§ Software developers;
§ Hardware vendors;
§ System integrators;
and
§ Other RentAResource
Inc. divisions.
From time to time we may employ third parties to help
us improve our website. These third parties may have limited access to databases
of website user information or registered member information solely for the purpose
of helping us to improve the website and they will not be able to use the information
about our users for any other purpose.
We may disclose Personal Information in some other limited circumstances, but we
will specifically describe them to you when we collect the information, such as
in the terms of use for a new service.
Important Exceptions
We may disclose your Personal Information to a third party without your consent
if we have reason to believe that disclosing this information is necessary to identify,
contact or bring legal action against someone who may be causing injury to or interference
with (either intentionally or unintentionally) our rights or property, other website
users or anyone else that could be harmed by such activities.
We may disclose Personal Information when we believe in good faith that such
disclosure is required by and in accordance with the law.
We may also disclose your Personal Information in connection with a corporate re-organization,
a merger or amalgamation with another entity, or a sale of all or a substantial
portion of our assets provided that the information disclosed continues to be used
for the purposes permitted by this Privacy Policy by the entity acquiring the information.
6.
Outside Parties
and Sites
Through RentAResource Inc., you may be introduced to a variety of third party vendors
and websites. The privacy policies
of these third parties are not under our control and may differ from ours.
The use of any information that you may provide to any third party, or the
use of “cookie” technology by any third party, will be governed by the privacy policy
of the operator of the website that you are visiting.
If you have any doubts about the privacy of the information you are providing
on another website, we recommend that you contact that website directly for more
information and review its privacy policy.
7.
Security
The security of your Personal Information is important to us.
We use commercially reasonable efforts to ensure that your Personal Information
is stored and maintained in a secure environment.
RentAResource Inc. takes technical, contractual, administrative, and physical
security steps to protect Personal Information that you provide to us.
We have implemented procedures to ensure that your Personal Information is
only made available to such designated staff as necessary to carry out the stated
purposes that we have communicated to you.
In certain areas, such as when you provide credit card information to us, RentAResource
Inc. works to help protect the security of your credit card information during transmission
by using industry standard Secure Sockets Layer (SSL) encryption technology.
You can help protect the security of your Personal Information.
For instance, never give out your password, and remember to log out of your
account and close your browser window when you finish using the RentAResource Inc.
website, so that other people using the same computer will not have access to your
Personal Information. We will never ask you for your password in an unsolicited
phone call or in an unsolicited e-mail.
8.
Retention
RentAResource Inc. will keep your Personal Information for as long as it remains
necessary for the identified purpose or as required by law, which may extend beyond
the termination of our relationship with you.
If you request that your name be removed from our databases, it may not be possible
to completely delete all your Personal Information due to technological and legal
constraints.
9.
Amendment of this
Policy
If we find it necessary or desirable to change our Privacy Policy in the future,
we will post an appropriate notice on the RentAResource Inc. homepage (include link
to home page). Any change to this Privacy
Policy will become effective on the date the change is posted and will apply to
information collected from the date of the posting of the revised Privacy Policy
and to existing information held by RentAResource Inc.
The date on which the latest update was made is indicated at the top of this
document. We recommend that you print
a copy of this Privacy Policy for your reference and revisit this policy from time
to time to ensure you are aware of any changes.
Your continued use of the RentAResource Inc. website signifies your acceptance
of any changes.
10.
Access and Accuracy
You have the right to access your Personal Information to verify the Personal Information
that we have collected in respect of you.
Upon receipt of your written request, we will provide you with a copy of
your information. We will make every
reasonable effort to keep your Personal Information accurate and up-to-date, and
we will enable you to revise the Personal Information as appropriate.
Having accurate Personal Information about you enables us to give you the
best possible service.
You can help by keeping us informed of any changes such as a change of address or
telephone number. If you would like
to access your information, or if you find any errors in our information about you,
please contact us at
RentAResource Inc.
Privacy Officer
340 Albert Street, Suite 1300
Ottawa, ON
K1R 7Y6
(613) 566-7057
privacy@RentAResource.com
RentAResource Inc. will endeavor to deal with all such requests for access and modifications
in a timely manner.
11.
Contact Us
If you have any questions, comments, or suggestions about this Privacy Policy or
RentAResource Inc.’s privacy practices that were not answered here, send our Privacy
Officer an e-mail at privacy@RentAResource.com.